The word “Viral” has been in the news so much lately…but its been the “Holy Grail” of the marketing and social media world.
How do we go viral? How do we take an idea, spread it from person-to-person and have them spread it for exponential awareness?
–You may be right concerning the quality of your product
–You may be right about how many people have already used your brand
–You may be right on how forward and socially relevant your company is
But the customer is ALWAYS right about how you made them feel.