Customer Service is a Strategy.

So much effort, creativity, sweat and huge money is spent finding new customers; to get non-customers to “try us”.
Netflix saves over a $1-BILLION a year with customer retention. Netflix recommends content based on what their customer watches and use their data for a basic philosophy:
“Stop trying to sell your customers what YOU want…sell them what THEY want..and help them find it.”

Customer service is a strategy. Part of your plan?

What’s new for me on Netflix?

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