So, you unhappy?

I was going to save this post until tomorrow. But I’ve had so many messages from Republican and Democrat friends…everybody is not happy. You build your expectations and hopes high…Only to have them spill into disappointment.You didn’t get what you want. Per data I’ve seen, 67% of the country (USA) voted. (wow!)Lots of expectation for …

You get a high-five for doing less?

I’ve never seen someone give a high-five to a brand or company for cutting corners. Why do more if your customer service appears to be “good enough”. It’s easier and are they really complaining? You “do more” because YOUR REPUTATION should be built on YOUR DISSATISFACTION; you’re not happy until they’re happy. Your customers will …