How’d they PRINT that?

Right now someone somewhere is sweating a font choice for some commercial we’ll see in our day sometime soon.  So…some fun font facts: — Helvetica is the most used today— Comic Sans is the most hated, released October 1994— The New York Times uses Georgia (Arial for sans serif)— Blackletter was one of the first, […]

Sorry, it’s our policy

It’s business right?  I’ve heard so many company eps say their customer service policies are written in stone. What would happen when you apply something liberally to that stone? Show a customer some unexpected love and extra care today and see what happens. It may change your view of customer service from an obligation to a […]

Notice this when shopping?

You notice this more when you’re in the market to buy something. You’er usually dealing with people who don’t care, and they’re selling products or services they don’t care about…and the company where they work doesn’t care or isn’t focused on their customers. That’s why, once -in-a-while, you come across someone who really stands out […]

How was Q3?

Whew…Q3 over…Q4 begins. How many are scrambling to show & tell how business was last quarter? Maybe instead of “More”….how about “Better”? When leadership believes better is possible and a goal; it gives the entire team a vision to do things different and care. And if you “care more” about the people who matter (ie: […]

Octothorp?

What OCTOTHORP will you trust today?! Octothorp? That’s the “real” name of the Hashtag symbol, Pound Sign, Number Sign…whatever you call it. First seen in 1853 in bookkeeping, on typewriters about 1886…then on your phone about 1970…thanks to Nokia Bell Labs. Everyday we follow people, groups, social media companies…even ones we don’t know…all because we […]